When shipping LTL freight, you must make sure your BOLs are clean and precise prior to sending them to your shippers. Extra language in the special instructions section of BOLs only causes billing issues. Take a look at the below examples where the BOLs are very busy and not easily readable:

Let’s stop putting so much traffic in the special instructions! PU# is fine, but not 3 times PU instructions FCFS is not needed and does not protect you or the customer from charges If the carrier is delayed due to the shipper you will be charged regardless If they can’t get in timely or for another reason they will skip the pick-up “No APT needed for LTL shipments” –  This is unnecessary information because if the consignee states appointment is needed it will be assessed The carrier already assumes appointment is not needed. This includes daily routines between consignee and carrier If a consignee isn’t always open during regular business hours, some LTL carriers will have that particular address flagged for appointments no matter what we have on the BOL Headings: “BOL SPECIAL INSTRUCTIONS:” “PICKUP DIRECTIONS” “PICKUP NOTES” “PICKUP INSTRUCTIONS” “DELIVERY INSTRUCTIONS”  should be consolidated or removed all together

Read the rest of this article by one of our favorite contributors who provide some of the best supply chain content in the industry.