This week we want to switch gears and discuss the difference between an appointment and a notify before delivery.
Appointments cannot be set until the freight arrives at the destination terminal.Contact must be made with the consignee to deliver. LTL Carriers will always make appointments, we cannot make the appointments for them. However, if they cannot get a hold of the consignee we may assist them.We can’t stress enough how important it is to contact the consignee even if they are not your customer in order to understand their appointment process.It is best practice to then get with the carrier to insure they are not having trouble setting up an appointment and causing further delays. It is not the carrier’s responsibility to understand every consignee’s appointment process.
A great example of the above is Grocery Warehouses: If the carrier needs to book an appointment online or reference PO#s in order to get the freight delivered then we need to put this info as clear and concise as possible on the BOL. This info must be entered on the “special instructions” section under the carrier tab in BTMS.
Appointments can sometimes delay transit by 1-2 days with the freight