Damaged freight is an unavoidable part of transporting freight, and while frustrating and challenging, there are things you can do to help mitigate the loss. Check out our tips on dealing with damaged freight below.
1: What do I do when I receive damaged freight?
Sign the delivery receipt as damaged… I repeat, SIGN THE DELIVERY RECEIPT AS DAMAGED! If the receipt is signed as “clear”, it is almost guaranteed that your freight claim amount will be reduced to a settlement, or worse, denied altogether.
Below are a couple things to remember when signing for damages:
* Notate all damages – If only one item is noted as damaged, more than likely the carrier will only refund that one item
* “Subject to Inspection” is NOT a valid notation – This notation is not enough to hold the carrier liable. When in doubt, notate “Damaged.”
* If you must, refuse the freight – In cases where the driver will not let you sign or check for damages, refuse the freight.
2: Does the carrier need to be notified?
In short, yes, the carrier needs to be notified. Proper notations on the delivery receipt constitute as notifying the