LTL 101: Unexpected Charges

Did you know that many customers get invoiced at a much higher rate due to their shipments being “hit” with Cubic Capacity, Exceeds Linear Feet, or Oversize Dims? All three of these things are different and very expensive so pay close attention to what your customer...

LTL 101: Pick-ups and Deliveries

This week we are covering some of our top tips for easy, efficient, and cost-effective pick-up and delivery tips. Pick-Ups: Any pick-up (P/U) entered after 2:30 PM local time should be called into the carrier to insure availability, otherwise the request will roll...

LTL 101: Delivery Expectations & PODs

Last Blog we discussed educating our shippers in order to ensure our BOL is set up correctly and to avoid a possible dispute with the carrier regarding our invoice. This week we want to discuss educating our consignees so they know what to expect at the time of...

LTL 101: BOL Basics

This week revisits educating our shippers in order to ensure our BOL is set up correctly and to avoid possible disputes with the carrier regarding our invoice. Did you know LTL carriers employ “weight & inspection coordinators” whose sole responsibility is to...

Training Tuesday: Building to the Sale

A good initial approach to a prospective customer is a crucial part of the sales presentation. All the selling skills in the world won’t matter if you don’t get your foot in the door. A lot of salespeople tend to beat around the bush, differentiate yourself by stating...